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Configuration Management – Do you see both sides?
Two different points of view on CMDB 1. A whitepaper by David A. Messineo (CA) on Myths of Configuration Management Data Base. He mentions the 7 key fundamental use cases for CMDB in this whitepaper,...
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Real world experiences of CMDB success
A very good article and presentation on CMDB Success by Gaurav Uniyal, a lead consultant with Infosys Technologies. In this presentation, and post, Gaurav touches upon some of the key practices to be...
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Black and White of Configuration Management
A term mostly used either with printing or photography, but I use it to today in Not Just ITSM to link to two very different thoughts on CMS or Configuration Management System as most would know it! In...
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Relationship between ITIL Processes – 1
Basic! yes! very! But don’t be surprised if there are people who have been managing these processes and still do not completely understand these relationships. This diagram however cannot be termed...
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IT Service Management Starts with?
According to Mark Schouls, the three processes that IT Service Management starts with are Change Management, Configuration Management and Release Management. Release Management – Proper release...
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CMDB or CMS
Glenn O’Donell writes in his blog on ComputerWorldUK. Please click here to read more… Filed under: Configuration Management Tagged: CMDB, CMS, Configuration Management, ITIL, ITIL V3
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